Shipping & Returns
Processing Time
Most London Fox orders are processed and ready to ship within 3–5 business days. Because many of our items are personalized or made to order, processing times may vary slightly by product or during busy seasons. If an item requires additional processing time, it will be noted in the product listing.
Processing time is the time needed to prepare your order and does not include shipping/transit time.
Shipping
Shipping rates and available delivery options are calculated at checkout.
Once your order has shipped, you'll receive tracking information when available. Please keep in mind that carrier delivery estimates are not guaranteed, and occasional delays may occur after a package leaves our hands.
Please double-check your shipping address before placing your order. If you notice an error, contact us as soon as possible. We can't guarantee changes once an order has been processed or shipped.
Returns & Exchanges
We want you to be happy with your purchase. If you'd like to return an eligible, non-personalized item, please contact us within 7 days of delivery.
Returned items must be unused, unworn and in their original condition and packaging. Returns must be approved before being sent back. Once a return is approved, it must be shipped back within 7 days of approval. Items returned without prior authorization may not be accepted.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or we made an error with your order. Original shipping charges are non-refundable.
Personalized & Made-to-Order Items
Because many London Fox items are made or personalized specifically for you, some personalized and made-to-order items are final sale and cannot be returned or exchanged.
If your personalized item may be eligible for a return or exchange, please contact us within 7 days of delivery. Eligibility will depend on the item and whether it can reasonably be returned to inventory or reused. Approved returns must be unused and in their original condition.
Please carefully review all names, initials, wording, colors and other personalization details before submitting your order. We are not responsible for errors in personalization information provided at checkout.
Of course, if we make a mistake with your personalization or your item arrives damaged or defective, please contact us and we'll make it right.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or we made an error with your order, please contact us within 7 days of delivery. Please include photos of the item and packaging so we can help resolve the issue as quickly as possible.
We'll work with you to make it right with a replacement, repair, or refund when appropriate.
Lost or Missing Packages
Once an order has shipped, tracking information will be provided when available. If your package is delayed or appears to be lost in transit, please contact the shipping carrier directly using your tracking number for assistance.
If tracking shows your package as delivered but you have not received it, please check around the delivery location and with household members or neighbors, then contact the shipping carrier for additional information.
London Fox is not responsible for packages that are lost or stolen after they have been confirmed as delivered by the carrier. If you believe there is an issue with your shipment, you're always welcome to contact us and we'll assist when we're able.